3tk10 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal data 3tk10 collects, why we collect it, how we use it, and the rights you have over your own information.
This Privacy Policy ("Policy") describes how 3tk10 ("we", "us", "our") collects, processes, stores and protects personal data provided by users ("you", "Player") of the 3tk10 platform, accessible at https://3tk10.club. This Policy applies to all interactions with the platform, including account registration, deposits, withdrawals, gameplay, customer support communications and promotional participation.
By registering an account or using the 3tk10 platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 3tk10 platform.
All data transmitted between your device and 3tk10 is protected by industry-standard SSL encryption.
3tk10 does not sell, rent or trade your personal data to any third party for their own marketing use.
Our security infrastructure is optimised for mobile users in Bangladesh, including bKash and Nagad transaction protection.
You have the right to access, correct, restrict and request deletion of your personal data at any time.
3tk10 uses essential and analytical cookies to deliver the platform and improve your experience. No ad-tracking cookies are shared with external networks.
For data-related enquiries, email [email protected]. We aim to respond within 3 business days.
1. Introduction and Scope
3tk10 is committed to protecting the personal data of every player who uses our platform. This Policy sets out the types of personal data we collect, the purposes for which we process that data, the basis on which we do so, and the rights available to you in connection with your data. We designed this Policy to be clear and accessible — if you have questions about any section, please contact us at [email protected].
This Policy applies to personal data collected through the 3tk10 website, through direct communications with our support team, through participation in promotions, and through payment transactions processed on the platform. It does not apply to third-party websites or services that may be linked from our platform, as those are governed by their own privacy policies.
2. Information We Collect
We collect personal data directly from you when you register, deposit, play or contact us, and automatically as you use the platform. The categories of data we collect include the following.
- Identity data: your full name, date of birth and government-issued identification details provided during account registration or KYC verification.
- Contact data: mobile phone number and email address used to register your account and to receive platform communications.
- Financial data: mobile wallet identifiers (bKash account number, Nagad account number, Rocket or Upay account number) used to process deposits and withdrawals. We do not store full card numbers or banking passwords.
- Technical data: IP address, device type, operating system, browser type and version, session timestamps and approximate geographic location derived from IP. This data is collected automatically each time you access the platform.
- Gameplay and transaction data: your betting history, game activity, deposit and withdrawal records, bonus claims and any account balance movements. This data is retained for regulatory compliance, anti-fraud monitoring and responsible gaming purposes.
Communications data: the content of emails, live chat or support messages exchanged between you and the 3tk10 support team, including any attachments or verification documents you submit.
3. How We Use Your Information
3tk10 uses the personal data we collect for the following specific purposes only. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.
- Account management: creating and maintaining your 3tk10 account, verifying your identity, processing your login credentials and enabling access to platform features.
- Transaction processing: handling deposits and withdrawals through bKash, Nagad, Rocket, Upay and other approved payment methods, and maintaining accurate financial records.
- Security and fraud prevention: monitoring account activity for signs of fraud, money laundering, prohibited conduct or account compromise; conducting KYC and anti-money-laundering checks as required.
- Responsible gaming: monitoring gaming patterns to identify players who may be exhibiting signs of problem gambling, and applying responsible gaming tools (deposit limits, session reminders, self-exclusion) where appropriate.
- Customer support: responding to your enquiries, resolving disputes, processing complaints and communicating service-related updates that affect your account.
- Platform improvement: analysing aggregated and anonymised usage data to improve the platform's performance, user interface and game selection. Individually identifiable data is not used for this purpose without your consent.
4. Legal Basis for Processing
3tk10 processes your personal data only where a valid legal basis exists. Depending on the type of data and the purpose of processing, we rely on one or more of the following legal grounds.
- Contractual necessity: processing required to fulfil our contractual obligations to you under the Terms & Conditions, including account management, payment processing and customer support.
- Legitimate interests: processing necessary for fraud detection, security monitoring, responsible gaming compliance, and platform improvement, where these interests are not overridden by your privacy rights.
- Legal obligation: processing required to comply with applicable anti-money-laundering regulations, age verification requirements and any lawful requests from competent authorities.
- Consent: where we send you marketing or promotional communications (e.g. bonus offers, seasonal promotions), we rely on your freely given consent. You may withdraw this consent at any time by contacting [email protected] or by using the opt-out mechanism in any such communication.
5. Sharing Your Information
3tk10 does not sell, rent or trade your personal data to third parties for their own use. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors: we share necessary financial identifiers with bKash, Nagad, Rocket and Upay solely to process your deposit and withdrawal transactions. These processors handle your data under their own privacy policies and are not permitted to use it for any other purpose.
- Game providers: game providers such as Pragmatic Play, Evolution Gaming and Ezugi receive anonymised session data (e.g. bet amounts, game outcomes) necessary to operate their games. They do not receive your name, contact details or payment information.
- Competent authorities: where 3tk10 is required by applicable law to disclose your data to a government body, regulator, law enforcement agency or court of competent jurisdiction, we will comply with that obligation. Where legally permitted to do so, we will notify you of such a disclosure.
- Service providers: we may engage carefully selected third-party service providers (e.g. hosting providers, analytics services, email delivery systems) to assist in operating the platform. These providers process your data only on our instructions and are bound by strict confidentiality and data-processing agreements.
In all cases where we share your data with third parties, we require those parties to maintain appropriate technical and organisational security measures and to use your data only for the specific purpose for which it was shared.
6. Payment Data and Mobile Wallets
3tk10 processes payment transactions via bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, we collect the mobile wallet account number associated with the transaction. This information is used solely to verify the transaction, match it to your 3tk10 account and process the movement of funds. 3tk10 does not store your mobile wallet PIN, one-time passwords (OTP) or any credentials that would allow us to initiate transactions without your explicit action.
Transaction records, including deposit amounts, withdrawal amounts, timestamps and wallet identifiers, are retained as part of your account history. These records are used for dispute resolution, regulatory compliance and audit purposes. Access to payment records is restricted to authorised 3tk10 personnel and, where required, to competent regulatory or law enforcement authorities.
7. Cookies and Tracking Technologies
3tk10 uses cookies and similar tracking technologies to deliver, operate and improve the platform. Cookies are small text files stored on your device when you visit the platform. We use three categories of cookies.
- Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens and cookies that remember your language and currency preferences. You cannot opt out of essential cookies without disabling the platform entirely.
- Analytical cookies: used to understand how players use the platform — including which games are most popular, how long sessions last and where players drop off. This data is aggregated and anonymised and is used solely to improve platform performance and game selection.
- Functional cookies: store your platform preferences (e.g. display settings, notification preferences) so that you do not need to reconfigure the platform on each visit.
3tk10 does not use advertising or third-party tracking cookies that share your data with external advertising networks. You can manage cookie preferences through your device or browser settings. Please note that disabling certain cookies may impair the functionality of the platform.
8. Data Retention
3tk10 retains your personal data for as long as your account remains active and for a reasonable period thereafter. The specific retention periods applied to different categories of data are as follows: account and identity data is retained for the duration of your account plus a minimum of five years after account closure, to satisfy anti-money-laundering record-keeping obligations. Financial transaction records are retained for a minimum of five years from the date of each transaction. Communications and support records are retained for three years from the date of the communication.
When your personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, 3tk10 will securely delete or anonymise it. Where anonymisation is not possible (for example, where data is stored in backup archives), we will isolate and protect the data from further processing until deletion is feasible.
9. Data Security
3tk10 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, bcrypt hashing for stored passwords, access controls limiting internal data access to authorised personnel only, regular security audits and vulnerability assessments, and server-side firewalls and intrusion detection systems.
While 3tk10 takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 3tk10 will notify affected players without undue delay and will take immediate remedial steps to contain the breach and minimise its impact. You are also responsible for maintaining the security of your own account credentials and should notify us immediately at [email protected] if you suspect your account has been compromised.
10. Your Data Rights
As a user of the 3tk10 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days.
- Right of access: you may request a copy of the personal data 3tk10 holds about you, along with information about how it is being used and with whom it has been shared.
- Right of rectification: if you believe any personal data 3tk10 holds about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right of erasure: in certain circumstances you may request that 3tk10 delete your personal data. This right is subject to legal retention obligations — for example, we cannot delete transaction records that we are required to retain under applicable regulations.
- Right to restrict processing: you may request that 3tk10 suspend the processing of your personal data in certain circumstances, for example while a rectification request is being evaluated.
- Right to withdraw consent: where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
3tk10 will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive. In such cases we may charge a reasonable administrative fee or decline to act on the request, providing written reasons for that decision.
11. Children's Privacy
3tk10 is strictly an adult gaming platform. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not use the 3tk10 platform or provide any personal data to us. If 3tk10 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data and forfeit any balance. If you are a parent or guardian and believe that a minor has registered a 3tk10 account, please contact us immediately at [email protected] so that we can take appropriate action without delay.
12. Changes to This Privacy Policy
3tk10 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify registered players via the contact details held on their account. Continued use of the platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we handle your personal data.
13. Contact and Data Enquiries
If you have any questions, concerns or requests regarding this Privacy Policy or the way 3tk10 handles your personal data, please contact our support team. We aim to respond to all data-related enquiries within 3 business days (Bangladesh Standard Time, UTC+6).
Email: [email protected] (plain text only — do not send sensitive documents to this address without prior instruction from our support team)
Have Questions About Your Privacy?
Our FAQ has answers to the most common questions from Bangladesh players, including how your account data is stored and how to request deletion. You can also review our Terms & Conditions for full platform rules.
Read Our FAQ Terms & Conditions